Sunday, 19 February 2012

KFC- that's where I want to be?

As my friends might know, I like KFC... kinda. Actually lately I've found the quality of KFC chicken hasn't been that good, and I've been opting for my other favourite, the triple roast rice.
Anyway, lately there has been a lot of hoo haa about an incident at a Malaysian KFC store where a KFC worker assaults a customer. The story as far as I gather is that the customer waited for 45 minutes in a queue only to be told they had run out of chicken. The customer got pissed and exchanged some angry words with the KFC worker. Then the whole kitchen staff came out in force to give the customer some kung fu service.
A few names have been going around for this video such as Kung Fu Chicken. Or Kentucky Fight Customer.
Anyway below is the video of the incident.

The stupid thing is, has stirred up 2 parties, one supporting the customer and one supporting the KFC worker. You would think that attacking a customer is never acceptable, but this is Malaysia, so go figure. What I've been thinking is, really in Malaysia, consumer rights is a concept that is a bit alien and often neglected. In all likelihood, a complaint ( about the absence of chicken) would probably not lead to any action. What the customer was asking for (angrily) was an apology or he would complain. The sad fact is, the KFC manager was in the store and  did not offer any apology for his KFC store running out of chicken. Everyone else in the store seems to "just take it" after waiting for 45 mins for nothing.

Oh well...
Here is another exciting video of KFC Malaysia

On a good note someone went to KFC and didn't get beaten up..

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